Are you entering all numbers and letters correctly?

The most common problem our members have with logging in is entering incorrect characters in their password.  Many numbers and letters used in the password look similar, for example letter "O" and number "0", letters "l" and "I" and number "1", etc.  Some common fonts that e-mail programs use are shown below, with the most frequently confused characters.  Please note that you can change your password to something that is easier to remember/type once logged in, by clicking on the "My Account" tab.

Font: Arial	Font: Courier New
Font: Times New Roman

Are cookies enabled on your computer?

Cookies are small pieces of information that allow your computer to be recognized by our website. To be able to login to our member website, you need to configure your computer to accept cookies (cookies are accepted by default on most computers).  For your convenience, we have instructions on How To Enable Cookies for several of the most popular web browsers.

Please note: Cookies are very small files and have no effect on how your computer runs or on the security of your personal information.

Have you or someone in your company changed your password?

If you have forgotten your password, we can e-mail your password to you (as long as you have a valid e-mail address on file).  If you don't have an e-mail on file, please contact us by filling out our contact form, calling toll free to (866) 532-9337, or fax toll free to (877) 537-4953.

Are you a member yet?

All members are automatically assigned a user name and password, which is included on every communication to you.  If you are not yet a member, please fill out our online form to join for free.